Refund Policy

Last updated: 26 September 2026

This Refund Policy explains how cancellations and refunds work for services and digital products bought from ServicioPro (operated by Gabaon I.T. Services) on serviciopro.ph. It covers website development, mobile app development, white-label apps and systems, and related digital services. We don’t sell physical goods. Everything we deliver is delivered digitally, so there is nothing to send back by mail and no return shipping fee.

1. Cancellation within 7 days, before work starts: full refund

If you cancel within 7 days after purchase and before work on your project has started, you get a full refund. There is no cancellation fee. This 7-day request window is our standard refund window.

If more than 7 days have passed and work still hasn’t started, contact us anyway. We will review your request in good faith and refund any amount for work we have not performed, minus any non-recoverable costs (see section 4).

2. After work has started: partial refund

If you cancel after work has started, we refund the part of the price that matches the work not yet completed, minus any non-recoverable costs we have already paid for your project. We will send you a written breakdown of the completed work and the costs we deducted.

3. After final delivery: no refund

Once we have made the final delivery and you have approved it, or the website or app has been launched or published, the order is complete and is no longer refundable. We will still fix defects covered by your agreement or support terms.

4. Third-party costs are non-refundable

Once purchased on your behalf, these third-party costs cannot be refunded:

  • domain name registration and renewal;
  • web hosting and server fees;
  • app store developer account fees (for example, the Apple Developer Program and the Google Play Console);
  • paid plugins, themes, templates, fonts, stock media and software licences;
  • other third-party services bought for your project (for example, SMS, maps, email or payment-provider fees).

5. White-label app and system licences

White-label app and system licences are non-refundable once we have delivered the source code or app (or given you access to it). Before delivery, sections 1 and 2 apply.

6. How to request a refund

Contact us with your name, order number and the reason for your request:

We will confirm that we received your request and tell you whether it has been approved. Approved refunds are processed within 14 business days to the original payment method. Your bank or payment provider may need extra time to post the refund to your account. When a refund is made, the licences, access and deliverables covered by it are withdrawn.

7. Disputes

If you disagree with a refund decision, please contact us first. We will handle every dispute in good faith and try to resolve it quickly. This policy is governed by the laws of the Republic of the Philippines. Nothing in it limits any rights you have under applicable Philippine consumer protection law.

See also our Terms and Conditions and Privacy Policy.